Product Return
Return Policy:
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Product must be in original condition.
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No returns accepted without obtaining a Return Authorization Number. To request one, log in to your Account and select the Order # by viewing your order details. Click "Add New RMA" to complete your RMA request.
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Download to print this Return Form and fill in required information to expedite your return process. Ship it together with your package. Orders returned without this form will take longer to process (between 7-10 business days).
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Product must be in original product packaging, uncut, unmodified and unused. Where seal is broken or original packaging seal is tampered, a 20% restocking fee on each item will apply.
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If a product does not deliver good performance and or is defective, please refer to the Accessory Limited Warranty policy. Opened or tested items will not be eligible for refund and can only be covered by the manufacturer's warranty.
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Items not in compliance with return policy will be returned to you at your expense.
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Product must be returned within 30 days.
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Promotional offers are subject to adjustment due to returns, cancellations and exchanges. Retail price on promotional items will be adjusted against refund if in whole or in part of the order is returned.
Accessory Limited Warranty
The accessory provided to YOU and intended for use in conjunction with YOUR specific model of BlackBerry Handheld (the “Accessory”), will be free from defects in workmanship and materials for a period that is the shorter of: (a) one (1) year from the date that the Accessory was first purchased by YOU as an original end-user (“YOU”;) and (b) the period ending upon: (1) YOUR breach or termination of the BlackBerry End-User/Software License Agreement (the “License Agreement”;) entered into between You and Research in Motion Limited and/or its affiliated group of companies (“RIM”), or (2) YOUR breach of; (i) this Limited Warranty, (ii) the Limited Warranty provided with the BlackBerry Handheld, (iii) any limited warranty provided with any BlackBerry Accessories or external batteries, or (iv) the safety information provided with the Accessory and/or the BlackBerry Handheld (the “Warranty Period”). This Limited Warranty is not transferable. During the Warranty Period, the Accessory will be repaired or replaced at RIM’s option, without charge to YOU for either parts or labor. If the Accessory is repaired or replaced during the Warranty Period, the Warranty Period will expire, upon the latter of the 91st day after repair or replacement or one year from the date of original purchase. Based on the agreement between RIM and the reseller or distributor through whom YOU purchased the Accessory and/or the BlackBerry Solution (the “RIM Solution Provider), this Limited Warranty for the Warranty Period shall be honored by either RIM or the RIM Solution Provider. This Limited Warranty does not apply to normal wear and tear or if the Accessory or any component thereof is opened or repaired by someone not authorized by RIM, and does not cover repair or replacement of any Accessory damaged by: misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect\misapplication, or defects due to repairs or modifications made by anyone other than RIM. This Limited Warranty does not cover physical damage to the surface of the Accessory. This Limited Warranty also does not apply if the malfunction results from the use of the Accessory in conjunction with accessories, products, services or ancillary or peripheral equipment not expressly approved or provided by RIM, and where it is determined by RIM that such malfunction is not the fault of the Accessory itself. Additionally, if malfunction results from the failure of the user to abide by the Safety Information provided with the Accessory or provided with any component of the BlackBerry Solution, which comprises the BlackBerry Handheld, any BlackBerry accessories, including external batteries and SIM cards, the BlackBerry Desktop Software, and the associated wireless data service and documentation (the “BlackBerry Solution”), the Limited Warranty may be void, and if it is not void, it shall not apply. Please consult the documentation provided with the Accessory for instructions on how to obtain customer support for YOUR Accessory.
For complete information regarding warranty, please read the Accessory Limited Warranty insert that comes with your Accessory.
Any promotion of free items included in a purchase are subject to change without prior notice if in whole or in part of the order is returned or cancelled.
NOTE: eSHOPlimited does not cover shipping and handling charges for return for repair or return for replacement. Please contact Order Support (ordersupport@eshoplimited.com) for information. Return policy is subject to change without prior notice.
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